Job Title:Rental Electrical Technician
Business Unit:IDE Rental Ltd
Department / Location:IDE Cannock Depot
Reports to:Head of Operations and Finance
What we offer:Competitive salary based on experience plus employee benefits package, pension, 25 days a year holiday plus Bank Holidays
Date of Compilation:Dec 2024
Role Purpose
Maintain the quality and safety of the IDE rental fleet through provision of outstanding preventative maintenance, repair, inspection and testing service.
Responsibility for fault finding diagnosis and rectification. Managing the depot repair, inspection and testing process; including visual inspection, cleaning, maintenance, repair and testing electrical distribution equipment to IDE procedures. Building and reworking site distribution boards to customer specifications. Cable maintenance and manufacturing. Changing power locks and lugs. Crane Operation, picking equipment, strap/wrap and load vehicles. Manage off hires and damage / loss costs. Build boards to specification, general modifications, functional tests, annual tests, AMF boards test and inspect. Configure and test ELRs, EV chargers and Erica distribution boards.
Ensuring an efficient operation, in order that equipment is ready for hire and maintaining a clean and safe warehouse. Maintaining spares stock volumes.
Ensuring compliance with CE electrical standards and providing technical advice to customers and colleagues.
Carrying out site temporary power distribution installations and de-installing equipment, to meet customer requirements.
Data Scope
Product Responsibilities
- Inspection of equipment
- Testing of equipment
- Repair of equipment
- Building / reworking of equipment
- Warehouse & Delivery Activities
- Forklift operations (loading / unloading)
- Picking of goods
- Managing equipment stock levels
Office Activities
- Managing goods in and out paperwork
- Working on the rental IT system
Principal Accountabilities
1.Taking ownership of the product repair, inspection & testing process
2.Meet all targets and KPIs to correlate with customer service level agreements and daily targets. A good understanding of the reporting tools on offer to achieve KPIs
3.Building & reworking of site distribution boards and cable
4.Input to IT systems all paperwork relating to repair, testing and goods in/out
5.Maintaining an efficient, clean and safe work environment
6.Working with the other depot colleagues on installations and board configurations
7.Managing customer onsite temporary power distribution installations
Essential/Preferred Attributes
Qualifications
18thEdition Electrical Standards.BS 7671
Level 3 Electrical installation qualification.
Electrical Inspection & Testing qualification
Good numeracy & literacy skills
PC literate
Driving Licence
Technical qualification in a power discipline
Knowledge of InspHire (rental IT software)
Forklift licence
Experience
- Previous experience in the rental and electrical industry
- Local knowledge of the power rental market
- Previous leadership of teams
Skills
- Excellent attention to detail, and prioritisation of workload.
- Capable of taking ownership & responsibility
- Good customer service and communication skills
- Ability to adapt to operational changes & challenges
- Ability to hold telephone conversations in a polite and professional manner
Knowledge
- Knowledge of electrical inspection and testing and IDE products and applications
- Knowledge of Health & Safety at work regulations
- Knowledge of 5S methodology
Other Attributes
- High level of integrity
- Team player
- Ability to travel and work out of core work hours, with short periods of time away from home when required by the business.
Role Key Performance Indicators
1.Item availability (items serviced / repaired & ready for hire)
2.Spares stock accuracy
3.Hire product safety standards (zero defects on hired items)
4.Customer technical advice response/resolution time
5.Customer Satisfaction and zero non-conformance reports (NCRs)
6.Successful completion of relevant training courses requested by the company, and requirements of depot team.
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